Friday, January 27, 2023
  • Home
  • About Us
  • Contact Us
  • Privacy Policy
  • Disclaimer
  • Term & Condition
SEO Tools
Get leads. Get sales. Get growing.
  • Home
  • Free SEO Tools
  • Search Engine Optimization
  • Digital Marketing
  • Marketing Strategy
  • Affiliate Marketing
  • SEO Tools
No Result
View All Result
SEO Tools
  • Home
  • Free SEO Tools
  • Search Engine Optimization
  • Digital Marketing
  • Marketing Strategy
  • Affiliate Marketing
  • SEO Tools
No Result
View All Result
SEO Tools
No Result
View All Result
Home Digital Marketing

Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey

Admin by Admin
August 16, 2022
in Digital Marketing
0
Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
585
SHARES
3.2k
VIEWS
Share on FacebookShare on Twitter

[ad_1]

Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia services provider in Serbia, is now utilizing Medallia’s Digital Suite to improve their customer journey.

Telekom Srbija operates in Serbia, Bosnia and Herz., Montenegro, Northern Macedonia and Austria and provides services to over 11 million customers. With more customers looking to engage online, the company set out to select a unified platform that could bring together digital feedback and analytics to transform customer experience.

“We knew Medallia would enable us to improve our customer experience by identifying ways to optimize the online journey and allowing us to address issues quickly, but we have been blown away by the power of the platform,” said Sinisa Arsic, Head of Intelligent Automation of Business Processes, Telekom Srbija. “There have been so many areas of our business improved across the organization as a direct result of the teams using Medallia, from the revenue impact opportunity solution to the digital marketing enhancements. Adoption of Medallia across our organization has helped us improve customer experience quickly and generate more revenue.”

Medallia is embedded across nine different properties, six web properties and three mobile applications, with plans to expand. Teams using the insights from these deployments to spot issues and make business improvements include:

  • Data, analytics and insights
  • Product and user experience
  • Omnichannel experience management
  • ICT digital solutions for business customers
  • Digital marketing

The digital marketing team in particular is leaning into these new customer insights powered by Medallia to inform future marketing campaigns. The rich depth of behavioural and feedback data is unlocking new opportunities for personalized marketing initiatives, giving Telekom Srbija a clear picture of how customers and prospects are interacting with their brand.

“The digital transformation that Telekom Srbija has undergone using Medallia has strengthened the entire customer journey and experience,” said Ryszard Regucki AVP, Medallia. “We consistently see leading brands use customer data as their first point of analysis to fuel every kind of initiative — from marketing campaigns to digital self-service enablement. The relationship between Telekom Srbija and their customers will continue to improve and expand with the use of Medallia’s Digital Suite.”

Medallia’s Digital Suite provides the industry’s most comprehensive data set for understanding the customer experience and combines actionable user feedback metrics with complete behavioral data to help organizations understand and optimize digital experiences in real time.

For more information about Medallia’s Digital Suite, visit our site at: https://www.medallia.com/solutions/digital-suite/

[ad_2]

Source_ link

You might also like

From Rags To Riches During The Pandemic, Teamology PR Inspires Startups To Thrive

Irish privacy regulator fines Facebook 265 million euros, Marketing & Advertising News, ET BrandEquity

IMC Advertising joins hands with digital marketing agency ThreePercent Collective

Previous Post

USD 12.28 billion Variance in Ice Cream Market Growth with 39% Growth Contribution from APAC -17,000+ Technavio Reports

Next Post

Squarespace, Inc. (NYSE:SQSP) Major Shareholder Ventures Growth I. Parall Index Sells 1,595 Shares of Stock

Admin

Admin

Blogger & Youtuber

Related Posts

From Rags To Riches During The Pandemic, Teamology PR Inspires Startups To Thrive
Digital Marketing

From Rags To Riches During The Pandemic, Teamology PR Inspires Startups To Thrive

by Admin
December 4, 2022
Irish privacy regulator fines Facebook 265 million euros, Marketing & Advertising News, ET BrandEquity
Digital Marketing

Irish privacy regulator fines Facebook 265 million euros, Marketing & Advertising News, ET BrandEquity

by Admin
November 29, 2022
IMC Advertising joins hands with digital marketing agency ThreePercent Collective
Digital Marketing

IMC Advertising joins hands with digital marketing agency ThreePercent Collective

by Admin
November 24, 2022
Acuity launches AnalysisIQ to enhance online brokers’ education, retention, and engagement
Email Marketing

Acuity launches AnalysisIQ to enhance online brokers’ education, retention, and engagement

by Admin
November 21, 2022
Marshall Communication promotes Kat Child
Digital Marketing

Marshall Communication promotes Kat Child

by Admin
November 19, 2022
Next Post
Squarespace, Inc. (NYSE:SQSP) Receives Average Rating of “Hold” from Analysts

Squarespace, Inc. (NYSE:SQSP) Major Shareholder Ventures Growth I. Parall Index Sells 1,595 Shares of Stock

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

Newly merged Cyderes boasts 63-percent growth rate, beating timeline, expectations

Newly merged Cyderes boasts 63-percent growth rate, beating timeline, expectations

September 8, 2022
Truecaller celebrates Azadi ka Amrit Mahotsav with proud placement of the Tricolour

Truecaller celebrates Azadi ka Amrit Mahotsav with proud placement of the Tricolour

August 12, 2022
► Lets Getting Rich blog

► Free SEO & Digital Marketing Tools

► SEO Tools blog

► Latest RVH News

► Find a domain and launch your site today!

Categories

  • Affiliate Marketing
  • Digital Marketing
  • E-Commerce Marketing
  • Email Marketing
  • Marketing Strategy
  • Search Engine Optimization
  • SEO Tools

Don't miss it

From Rags To Riches During The Pandemic, Teamology PR Inspires Startups To Thrive
Digital Marketing

From Rags To Riches During The Pandemic, Teamology PR Inspires Startups To Thrive

December 4, 2022
Here’s how to stop the cost of Christmas from burning a big hole in your wallet
Affiliate Marketing

Here’s how to stop the cost of Christmas from burning a big hole in your wallet

December 3, 2022
Best Digital Marketing Courses: A Review of 5 Top Online Courses
SEO Tools

Best Digital Marketing Courses: A Review of 5 Top Online Courses

December 3, 2022
10 Stars that fans want to see on “The Manager”
Search Engine Optimization

10 Stars that fans want to see on “The Manager”

December 3, 2022
Irish privacy regulator fines Facebook 265 million euros, Marketing & Advertising News, ET BrandEquity
Digital Marketing

Irish privacy regulator fines Facebook 265 million euros, Marketing & Advertising News, ET BrandEquity

November 29, 2022
7 Ways Ecommerce Businesses Use Alternative Data in 2022
SEO Tools

7 Ways Ecommerce Businesses Use Alternative Data in 2022

November 28, 2022
  • About Us
  • Contact Us
  • Disclaimer
  • Home
  • Latest Post
  • Privacy Policy
  • Term & Condition
SEO & Digital Marketing Tools

© 2022 Blog.TopSEOsuperTools.com All Rights Reserved.

No Result
View All Result
  • Landing Page
  • Shop
  • Contact
  • Buy JNews

© 2022 Blog.TopSEOsuperTools.com All Rights Reserved.

What are cookies
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT